Return & Exchange Policy
Questions? Email us at firstname.lastname@example.org
Return & Exchange Policy (See our helpful video below)
We know that buying a wetsuit is an important purchase. If you are not 100% satisfied with your purchase, you can exchange it for a different size or style or return your product for a refund within 60 days of your purchase. Please note: all returned items must be unworn, in the state you received them, and in the original packaging with all tags to be accepted for exchange or return. We cannot refund items that have been used in the water, tried on in a sandy environment or while you were wearing sunscreen.
Return & Exchange Instructional Video
Please download our Return & Exchange Form Here. Wetsuits should be folded carefully to minimize wrinkles during transit. Download our easy to follow folding instructions.
Please make sure to:
- Include the original manufacturer’s packaging and tags
- Include your packing slip if have it
- Include the Return & Exchange Form
- Wetsuits should be folded carefully to minimize wrinkles during transit. Download our easy to follow folding instructions.
- Use a traceable and insured shipping method for your return (no COD’s will be accepted and we are not responsible for the return shipping)
Frequently Asked Questions
Where should I sent my return?
6300 N. WICKHAM ROAD SUITE 130-171
MELBOURNE, FL 32940
* Please include the Return & Exchange Form
How long will it take to return or exchange my order?
Your wetsuit exchange will be processed within 2-3 days of receipt. To expedite an exchange, simply purchase the replacement wetsuit and we will ship it to you right away. Then follow the instructions to receive a refund for the original wetsuit. If you are outside of the continental US, you will need to pay for the exchange shipping.
How long does my refund take?
Your refund will be processed within 2-3 days of receipt and will be credited back to the original form of payment. Please note that refunds exclude original shipping charges. If shipping charges are not assessed on the replacement order, the refund for the original item will be less the cost to ship the replacement item.
What are the fees for shipping internationally?
The cost of shipping is based on the weight of the item(s) and the destination.
You can calculate the shipping cost to your international address by adding
an item(s) to the cart and using the shipping calculator. The shipping fee covers the cost of transportation; it does not include any duties and/or customs fees that may be associated with any imported product to your
international address. IMPORTANT: All duties and/or customs fees are the responsibility of the
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