What is your return & exchange policy?
We know that buying a wetsuit is an important purchase. If you are not 100% satisfied with your purchase, you can return your product for a refund or exchange within 60 days of your purchase. Please note that Returns must be unworn, in the state you received them, and in the original packaging with all tags to be accepted for exchange or return.
Your refund will be processed within 2-3 days of receipt and will be credited back to the original form of payment. Please note that refunds exclude original shipping charges. If shipping charges are not assessed on the replacement order, the refund for the original item will be less the cost to ship the replacement item.
We pride ourselves in getting your size right the first time, so feel free to call us at 1-866-573-0702 for a size request. We’re always happy to assist you!
How do I return or exchange my order?
Simply fill out the return/exchange form that is stapled to your invoice. If you are unable to locate the form, you may download the Exchange Form here.
Please make sure to:
How long will it take to return or exchange my order?
Your wetsuit exchange will be processed within 2-3 days of receipt and will ship UPS Ground unless otherwise requested. To expedite an exchange, simply purchase the replacement wetsuit and we will ship it to you right away. Then follow the instructions to receive a refund for the original wetsuit.
Return shipping will be charged to the credit card on file or on the exchange form. Discounts and/or coupons are not valid on orders designated as replacements for an item that will be returned for a refund. If applied to the replacement order, the discount amount will be deducted from the refund of the returned item.
What are the fees for shipping internationally?
The cost of shipping is based on the weight of the item(s) and the destination. You can calculate the shipping cost to your international address by adding an item(s) to the cart and using the shipping calculator.
The shipping fee covers the cost of transportation; it does not include any duties and/or customs fees that may be associated with any imported product to your international address. All duties and/or customs fees are the responsibility of the customer.
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